Q: Does Lanark offer a lighting design service?
A: Yes we do. Please read here to find out more.
Q: Are your lights suitable for use by the coast?
A: Yes we have many quality luminaires designed for extreme climate. We recommend opting for a luminaires constructed from 316 marine grade stainless steel with a high IP rating.
Q: Can you supply transformers and LED drivers?
A: We supply separate transformers and LED drivers for all products that require them. Please refer to the accessories page of the catalogue or website to find out more information.
Q: Do you deliver?
A: Lanark will deliver your order within the Perth Metro area free of charge on orders over $250.00. Regional and interstate customers will need to pay for and elect their own courier.
Q: What is your returns policy?
A: Goods returned will not be accepted unless a written request for credit has been approved by the Company. Goods returned shall be at the customer’s expense.
Q: Do your fittings come with lamps?
A: We will supply lamps with fittings however this may incur an extra cost in some cases depending on the fitting.
Q: Do you recommend Halogen or LED downlights?
A: We recommend LED down lights as they use a fraction of the power of a Halogen and have significant advantages including the following:
- They produce barely any heat, a halogen can emit up to 200°C in your ceiling and has significant risk of fire.
- Halogens now have very strict guidelines to their application and usage in Australia, for example it is just 5W per square metre in a residential interior.
- LED down lights have a lifespan of up to 50,000 hours whereas halogen has a lifespan of around 1500 hours.
Q. What is the lead time for all of your products?
A. This varies from brand to brand, please see the following information:This varies from brand to brand, most of the time we will have your products within 2 weeks or in stock. However some items we need to ship from Europe, this can be up to 12 weeks. Please don’t hesitate to give us a call to get a more accurate ETA.